Privacy Policy

Your privacy matters to us. This Privacy Policy explains how personal data is collected, used, and protected when you visit the Moonulu website or purchase Moonulu-branded products. We handle personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable data protection laws.

1. Who Is Responsible for Your Data

For the purposes of data protection law, personal data is processed by the legal operator of the Moonulu website. References in this policy to “Moonulu”, “we”, “us”, or “our” mean the entity responsible for operating the Moonulu brand and website.

If you have questions about how your data is handled, you can contact us at support@moonulu.com.

2. Personal Data We Collect

We collect only data that is necessary to operate our services, fulfill orders, and improve customer experience. This may include:

  • Identification and contact details: name, delivery and billing address.
  • Communication details: email address and phone number used for order-related communication.
  • Payment-related data: payment status, transaction identifiers, and method type. Full card numbers are never stored by us.
  • Order information: purchased products, quantities, and order history.
  • Account data: if you create an account, we store login credentials (in encrypted or hashed form), preferences, and order history.
  • Customer communications: messages or information you provide when contacting customer support.
  • Technical and usage data: IP address, device type, browser, pages viewed, and interaction data collected via cookies or similar technologies.

We do not intentionally collect sensitive personal data. Please do not submit sensitive information through our website.

3. How We Use Your Data

Your personal data is used for the following purposes:

  • Processing and delivering orders.
  • Providing customer support and responding to inquiries.
  • Sending transactional communications such as order confirmations and shipping updates.
  • Sending marketing communications where permitted by law or with your consent.
  • Analyzing website usage to improve products, services, and user experience.
  • Preventing fraud, misuse, and ensuring website security.
  • Complying with legal and accounting obligations.

We do not sell your personal data to third parties.

4. Data Security

We apply appropriate technical and organizational safeguards to protect your personal data, including:

  • Secure SSL/TLS encryption for data transmission.
  • Restricted access to personal data on a need-to-know basis.
  • Use of PCI-DSS compliant payment service providers.
  • Regular system updates and security monitoring.

While we take data protection seriously, no online system can be guaranteed to be completely secure.

5. Sharing of Data

Your data may be shared with trusted service providers who assist us in operating our business, such as payment processors, shipping partners, hosting providers, analytics services, and email platforms. These providers are contractually required to protect your data and use it only for the agreed purpose.

We may also disclose data where required by law or in connection with a corporate transaction.

6. International Data Transfers

Where personal data is transferred outside the European Economic Area, we apply appropriate safeguards, such as Standard Contractual Clauses, to ensure GDPR-level protection.

7. Your Rights

If you are located in the EU or EEA, you have rights under GDPR, including the right to:

  • Access your personal data.
  • Correct inaccurate or incomplete data.
  • Request deletion where legally permitted.
  • Restrict or object to certain processing.
  • Request data portability.

You may exercise your rights by contacting us at support@moonulu.com. We may need to verify your identity before responding.

You also have the right to lodge a complaint with your local data protection authority.

8. Cookies & Tracking

We use cookies and similar technologies to operate the website and improve functionality. These include:

  • Essential cookies required for site operation.
  • Preference cookies that remember your settings.
  • Analytics cookies that help us understand website usage.
  • Marketing cookies, used only with your consent.

You can manage cookie preferences through our cookie banner or your browser settings.

9. Data Retention

Personal data is retained only as long as necessary for operational, legal, and accounting purposes. Order-related data is retained in line with applicable legal requirements. Marketing data is kept until you unsubscribe.

10. Children’s Privacy

Moonulu services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children.

11. Updates to This Policy

This Privacy Policy may be updated periodically. Any changes will be published on this page with an updated revision date.

12. Contact

For privacy-related questions, please contact:

For legal compliance purposes only: the data controller for the Moonulu website is MB “PRODUCT PRO”, company code 306211699, registered in Lithuania.

Your trust is important to us. Thank you for choosing Moonulu.

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